CRM for Sales

Gives sales people a single point of
access they need to produce more revenue per sales hour.

CRM for Marketing

Track customers’ data that will help you deliver highly targeted marketing
communications.

CRM for Customer Service

Fast access to requests, recent customer
communications,  documents sent and received and more.

CRM Software Solutions

CRM solutions help you manage interactions with current and prospective customers and grow your business by automating sales, marketing and customer service activities.

INTEGRATION: SAGE CRM & SAGE 100

Using Sage CRM together with Sage 100, you achieve greater visibility of your customers across your entire business: from customer-facing systems, such as sales and service, through back-office processes, including accounting and project management, to core activities, such as manufacturing and engineering.

Click below to learn more about how integrated ERP and CRM saves you time, improves customer service, and actually drives more sales.

Sage CRM Integration Benefits:

  • Get immediate access to critical customer data.
  • Increase productivity throughout your business with real-time data sharing.
  • Improve data integrity and eliminate the potential for costly order processing errors.
  • Gain efficiencies by allowing your salespeople to issue sales orders, perform customer inquiries, or view detailed
    orders and invoices without leaving the system.
  • Connect to the data in your accounting system to help productivity and profitability rise.
Sage CRM Integration Diagram

Integrate Sage CRM with Sage 100 to achieve greater visibility of your customers across your entire business.

  • Real-time bi-directional synchronization of customer data to and from Sage 100
  • Allow your sales team to access customer sales related information on the go, so they can make more informed marketing and sales decisions.
  • See a 360-degree real-time view of your customers. View customer interactions from each person across your business. From order status and service call notes to invoices, payment history, credit status and more.
  • Integrated CRM and ERP systems help you better target your marketing campaigns increasing your marketing ROI.
  • Create accurate quotes and orders in a couple clicks with Sage 100 sales order integration.

CRM SOFTWARE BENEFITS

Sales

  • Maximize the value of every sales opportunity in your pipeline
  • Manage collaboration and team selling across your department
  • Boost productivity with a single view of leads, opportunities, tasks and activities
  • Reduce time spent in the office on administration

Marketing

  • Create, track and manage dynamic marketing campaigns
  • Produce highly targeted customer communications increasing ROI
  • Plan and track activities, tasks, cost and results for each marketing activity
  • See marketing performance in real-time to better manage your budget

Customer Service

  • Manage your customer accounts with insight and collaboration
  • Respond to customer cases quickly, reducing response time for service requests
  • Enable customer satisfaction measurement and benchmarking
  • Reduce customer support costs and cost of customer retention

Do You Need Sage CRM Software Support? If you’ve been looking for help with your Sage CRM system, we are here for you.  Our team of highly trained software consultants provide quick, knowledgeable and friendly support.

We provide phone, remote and on-site support for the unique needs of your business.

  • System Implementation & Setup

  • Software Customizations    

  • Integration with 3rd party applications

  • Custom Reporting  

  • Data import/export

  • Support & Training

Find CRM Software that Meets the Needs of Your Business

A solid CRM system is a must-have in today’s business world if you wish to develop, manage and grow your business.  CRM helps you retain customers and at the same time grow your customer base.  All businesses, large, medium or small aspire to own a CRM solution that is the perfect fit for them.

DWD offers a Free CRM Needs Analysis which reviews key considerations when planning and selecting a CRM solution for your business.