How do you know you are speaking with an official Sage Services team member when contacting them for software support?

Sage wants to help you access product information and assistance quickly—but when you need to talk to Sage, they also want to ensure you are speaking with an actual Sage authorized product expert.

Follow the tips below to make sure you have the official Sage product resources and contact information at your fingertips!

Identify imposters: Use care when searching the web to find Sage contact information.

  • Search engines—such as Google or Bing—are a great resource, but it can be difficult to determine if the results returned to you in a search are leading to official Sage resources.
  • Scammers pretending to represent Sage or a company acting on behalf of Sage, use fake (but sometimes official-looking) Sage phone numbers, emails, websites, and social media accounts. However, scammers can be bad at faking the “look and feel” of a brand. For example, if you notice on a website that a logo is altered or the brand colors seem off, it may be an indication of fraudulent website.

For example:
Sage Official Website vs Fake Website

Read the fine print: Look for disclaimers and non-Sage branded websites.

  • Although all Sage official websites and emails include “sage.com” or “na.sage.com” as a part of the domain, please be cautious of websites with very similar domain names.
    • Note: Sage does have a few “vanity” URLS:
      • Sage University: www.SageU.com
      • Sage City: www.SageCity.com
      • Sage Knowledgebase: www.SageKB.com
        You can always navigate to any of these assets directly from the “Sage Support Central” area of Sage.com if you are unsure of the URL.
  • In addition to verifying the domain name, it is best practice to read content in its entirety, including disclaimers, to ensure you are always using official Sage resources.

Trust your instincts: If it doesn’t seem right—it’s probably not.

  • Don’t send money or give out personal and/or bank details to someone you are not sure is acting under Sage authorization—whether it comes as a text, phone call, or email.
  • Don’t click any links or open attachments unless you are expecting the email or know who it is from. If you do receive an unexpected email with links or attachments, contact Sage using one of the resources below.

Bookmark it: Official Sage Customer Resources websites

  • Sage website: www.Sage.com
    You can always start on the official Sage website: www.sage.com, to be sure the information you get is genuine.
  • Sage Support Resources website: www.Sage.com/Resources
    Located in Sage City (the official Sage online community), this is an easy-to-remember URL for finding official assistance for Sage solutions—including links to items like support forums, Sage Knowledgebase articles, Sage University training, and Chat assistance.

Report it: Don’t let scammers get away with fraud (For North America customers only)

How do you know you’re speaking with Sage?

  • When you contact Sage, we will always ask you to verify existing contact information on your Sage account.
  • If you have purchased your Sage product within the last 12 months or if you are a monthly subscriber and your payments are current, your purchase came with a business care plan that, at a minimum, includes a few support cases.
  • As long as you have not used all of the support cases you receive annually as part of your business care plan, we will never ask you for payment for assistance that falls within our Scope of Support.
  • If you need assistance that falls outside our Scope of Support, we will refer you directly to Sage’s Expert Services or Professional Services teams, or to your Sage Business Partner. In all cases, we will clearly explain the cost for the service you need.