We sometimes hear grumblings from customers about the price of Sage Software’s BusinessWorks Business Care plans. We understand your concerns.
While the cost of Business Care plans are not within our control, we thought it might be helpful to provide BusinessWorks users with an outline of all the benefits that are included as part of your business care plan.
If you’re paying for it, make sure you’re taking advantage of it.
3 BusinessWorks Business Care Plans: Bronze, Silver & Gold
Gold Business Care Plan
The most comprehensive plan available is the Gold Plan. This plan offers unlimited access* to online case and live chat support, as well as unlimited access to the Sage Knowledgebase and Sage City online community.
Silver Business Care Plan
The Silver Plan offers up to 5 online case and live chat support requests* as well as unlimited access to the Sage Knowledgebase and Sage City online community.
Bronze Business Care Plan
The Bronze plan is designed for companies that rely mostly on their business partner for support and training. The Bronze Plan offers up to 2 online case and live chat support requests* as well as unlimited access to the Sage Knowledgebase and Sage City online community.
*All Business Care Plan support cases are provided directly by Sage Software.
Sage Knowledgebase
The Sage Knowledgebase provides you access to the following:
- BusinessWorks software update downloads & system requirements for each version
- BusinessWorks training videos
- “How to” tips on popular support case issues
- Year-end resource center
- And much more.
Sage City
Sage City is a forum of Sage BusinessWorks users that provide the following:
- Latest BusinessWorks product announcements
- Sage BusinessWorks general discussion – an area for you to post questions and have discussions with other software users.
Support Cases* (Bronze Plan = 2 cases, Silver Plan = 5 cases, Gold Plan = unlimited cases)
Whether you have a question, wonder if your Sage BusinessWorks system can help you with a prospective business opportunity, or need help with an error code, Sage’s product assistance team can answer your questions.
*All Business Care Plan Workshops are provided directly by Sage Software.
Payroll Tax Updates
For customers on an active Sage Business Care Plan using Sage BusinessWorks Payroll, the Sage BusinessWorks Payroll Tax Update Service is included and provides payroll tax updates and necessary supporting files for U.S. customers so you can handle payroll in-house and ensure your payroll system is in compliance.
In addition, you’ll have access to Sage BusinessWorks Enhanced Tax Reporting to streamline your tax filing process and save you money by automatically populating more than 250 federal and state payroll tax forms using your Sage BusinessWorks data. Just edit, print, and sign—or, for an additional fee, e-file!3 Forms include 941, 940, 4-up W-2s, W-3, state tax forms, new hire reports, and more. Enhanced 1099 reporting also produces 1099 Miscellaneous forms.
We want to make sure you are receiving the most out of your BusinessWorks Business Care Plan investment. If you have questions regarding the benefits you receive with an active Business Care plan, please contact us at 260-423-2414 or info@dwdtechgroup.com.
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