Have you ever tried to run a Payroll report, and it just sits there and stares at you? You know you’re the only person accessing a payroll function, but the report never seems to generate.
There are a number of weird things that can happen in reporting or processing if Sage BusinessWorks has a blank employee record. Payroll calculations won’t process. Transmit Direct Deposit freezes. You just simply can’t process your payroll.
If you ever run into any of these situations, the first thing to check is whether or not there is a blank record in Employee Maintenance.
Open Payroll > Employees > Maintain Employees
If the Employee ID is blank, try to delete the record by clicking the “Trash Can” icon (1).
If you cannot delete the record, try renaming the record to something such as ZZZ by clicking the “A B” button (2).
Attempt the task that was previously not functioning to see if it will now work properly.
If neither deleting nor renaming the blank record works, contact Sage Customer Support for an analyst to remove the errant record. If you have questions or need assistance with your Sage BusinessWorks software, please contact our BusinessWorks support team at 260.423.2414.
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